Collection of Personal Information
Visiting the site
The IP used to access our site is logged along with the dates and times of access. This information is used purely to analyze trends, administer the site and gather broad demographic information for internal use. Most importantly, the recorded IP address is not linked to any personally identifiable information.
When leaving a comment, you opt-in to saving the information we collect in a cookie. This is for your own convenience so you do not have to fill in your details again to leave another comment. These cookies last one year. We also collect your IP address and browser type to help prevent spam.
Be aware that any personal information you share in comments or other publicly viewable areas may become public immediately. Please take care when using these features.
If you visit the log-in page, we set a temporary cookie to determine if your browser is accepting cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log-in, we also setup a cookie to save your log-in information. Log-in cookies last for two days. If you select “Remember Me”, your log-in will persist for two weeks.
Purchasing music or setting up an account
In order to purchase music, during the checkout process, we ask you to provide your name, billing address, shipping address, email, phone, credit card/payment details and optional account info such as username and password.
- We use this data to:
- set up your account in our store
- send you information about your account and order
- respond to your requests
- process payments and prevent fraud
- comply with legal obligations such as calculating taxes
- improve store offerings
- send newsletters, if you opt to receive them
When you create an account, we store you name, address, email and phone to populate fields and speed checkout for future orders. We generally store this account and checkout information for as long as is needed for our purposes or for legal requirements, for example, for tax or accounting purposes.
Sharing of personal information
If you request a password reset, your IP address will be included in the reset email.
While it is necessary to provide information to payment gateways and shipping providers, we share the minimum information necessary such as purchase total and billing information in order to receive payment, or name and address information in order to deliver your order.
Any personally identifiable information you may choose to provide as part of your account in order to obtain newsletters, services or products is never shared with any third parties except for the billing and shipping purposes mentioned above, or as may be required by law to comply with issues of national security or law enforcement.
We do not sell your personal information to anyone for any purpose. Period.
Your rights to your data
If you have an account, you can request to receive a copy of any personal data we hold about you, including any data you may have provided. All users can see, edit or delete their own account information at any time (except for changing a username). You can also request that we erase any of your personal data at any time. This does not include data we are obliged to retain for admin, legal or security purposes. Of course, deleted information may need to be provided again to place another order.
Our digital products are delivered via a link sent by email. On rare occasions an email may be delayed or missed, or end up in a spam or junk folder. If you don’t receive an email containing the download link within a few hours after your order, please contact us and a fresh download link will be sent.
Refunds and exchanges
You are responsible for understanding our refund policy before making a purchase.
Since our digital goods are irrevocable and non-tangible, we do not issue refunds based on satisfaction. All sales of digital products are final and we do not offer returns or exchanges of digital music scores.
For our printed and shipped music, if you need to return an item, please contact us first. You have 30 calendar days to return an item from the date you received it. To be eligible for return, your item must be in the same condition in which is was received. Refunds will be made to the same credit card or original payment method used.
If a product is received in an unsatisfactory or damaged condition we will refund or replace it at our discretion. We may also ask you to return the item to us. Please contact us before sending anything back.
Please be aware that all printed music is shipped via Media Mail which can take from 2 to 8 days. If we are aware of delivery delays, we will keep you informed by email. If you have inquiries regarding delays please email us. Replacement for items lost by delivery services will be handled on an individual basis. If an item has not been received after a reasonable time has passed, we will either replace it or refund your money. Rest assured you will never be expected to pay for something you have not received.
In the unlikely event we are unable to fulfill your order, we will notify you by email and credit your account with the full amount.
Limitation of Liability
In no event will we be held liable for:
(i) any incidental, consequential, or indirect damages (including, but not limited to damages for loss of profits, business interruption, expenses, other damages or costs, attorney’s fees, or any other negative impacts) arising out of the use of or inability to use our music, or download our music, or delay in receiving our music, or
(ii) any claim attributable to errors, omissions, or other inaccuracies in our music and/or musical materials downloaded or delivered from this site.
All the music found here is protected by international copyright. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the music from this site. You may download and print digital music you have purchased from this site for your own use.
Protection of your data
We make every reasonable effort to safeguard your personal information, but please recognize that no procedure or method employed to prevent unauthorized access or disclosure is ever 100% secure.
Links to other sites
We may include links on this site for your convenience and reference. We are not responsible for the privacy polices on these websites. You should be aware that the privacy polices of these sites may differ from our own.
Changes to policy